Topsail Steamer Terms of Service
Last Updated: October 23, 2024
1. Agreement to Terms
By accessing and using topsailsteamer.com (“website”), you agree to be bound by these Terms of Service (“Terms”). If you disagree with any part of these terms, you must not use our website or services.
2. Service Description
Topsail Steamer provides ready-to-steam seafood pots and related products for pickup at our locations or nationwide shipping. By using our services, you acknowledge:
- All orders are subject to availability
- Prices are subject to change without notice
- Product images are representative but may vary from actual products
- We reserve the right to limit quantities of any item
- Shipping is available throughout the continental United States
3. Ordering and Payment
When placing an order through our website, you agree to:
- Provide current, complete, and accurate purchase and account information
- Promptly update your account and payment information
- Pay all charges at the prices in effect when incurring the charges
- Pay all applicable taxes and shipping charges
4. Food Safety and Allergens
You acknowledge that:
- We provide allergen information but cannot guarantee against cross-contamination
- It is your responsibility to inform us of any allergies
- Consuming raw or undercooked seafood may increase your risk of foodborne illness
- You will follow all provided cooking and storage instructions
- You will properly store and handle products upon receipt
- Temperature-sensitive items are shipped with appropriate cooling materials
- You are responsible for prompt retrieval and proper storage of shipped items
5. Shipping and Pickup
For order fulfillment:
- Shipping times are estimates and not guaranteed
- You are responsible for providing accurate shipping information
- Orders are shipped via courier with appropriate cold-chain packaging
- Signature may be required for shipped orders
- We are not responsible for delays due to weather or carrier issues
- Additional shipping charges may apply to certain locations
- Failure to pick up local orders at scheduled time may result in cancellation
- If there is a problem with your order, please immediately contact the location where you picked up your items so they can help you.
- Orders placed for nationwide shipping are subject to our shipping partner’s shipping policies
6. User-Generated Content
By posting, uploading, or submitting any content to our website (including but not limited to reviews, comments, photos, and social media interactions), you:
6.1. Grant of License
- Grant Topsail Steamer a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable right to use, copy, modify, display, distribute, and create derivative works from such content
- Allow us to use your content for any purpose, including marketing and promotion
- Allow us to use your username or real name in association with such content
6.2. Content Restrictions
You agree not to post content that:
- Is false, misleading, or fraudulent
- Infringes on any third party’s intellectual property rights
- Contains hate speech, harassment, or threats
- Is defamatory, obscene, or offensive
- Contains personal information about others
- Promotes illegal activities
- Contains malware or harmful code
- Advertises or promotes other businesses
- Violates any applicable laws or regulations
6.3. Our Rights
We reserve the right to:
- Remove any user-generated content at our sole discretion
- Ban users who repeatedly violate these terms
- Edit or modify user content for clarity or length
- Use user content for marketing purposes
- Disclose user information if required by law
6.4. Your Responsibilities
You:
- Represent that you own or have necessary rights to submit your content
- Accept full legal responsibility for your content
- Will indemnify Topsail Steamer against any claims related to your content
- Understand that opinions expressed in user content do not represent our views
7. Cancellations and Refunds
Our cancellation policy:
- Local pickup orders may be canceled up to 24 hours before scheduled pickup
- Refunds for quality issues must be reported within 24 hours of receipt
- Special orders and holiday items may have different cancellation policies
- We cannot accept returns of perishable or non-perishable food items
- Orders placed for nationwide shipping are subject to our shipping partner’s return policies
8. User Accounts
If you create an account on our website, you are responsible for:
- Providing accurate and complete information
- Maintaining the security of your account
- All activities that occur under your account
- Promptly notifying us of any unauthorized use
9. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Topsail Steamer and is protected by United States copyright laws.
10. Privacy Policy
Your use of our website is governed by our Privacy Policy. Please review our Privacy Policy.
11. Disclaimer of Warranties
Our products and services are provided “as is.” While we strive to provide high-quality products, we make no warranties regarding:
- The exact appearance of products compared to photos
- Availability of specific items
- Shipping times
- Website functionality
- Condition of products affected by shipping delays or improper handling
12. Limitation of Liability
In no event shall Topsail Steamer be liable for any:
- Indirect, incidental, special, or consequential damages
- Loss due to food allergies or improper storage/preparation
- Damages exceeding the amount paid for the specific order in question
- Losses due to shipping delays or carrier handling
13. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of North Carolina, without regard to its conflict of law provisions.
15. Contact Information
Questions about these Terms should be sent to:
Topsail Steamer
302 S. Topsail Drive
Surf City, NC 28445
Email: info@topsailsteamer.com